Frequently Asked Questions
How and when will my painting ship?
Your painting will come wrapped in special glassine paper with the corners protected in a tight fitting cardboard box.
It usually takes 3 business days to package the artwork for mailing. In some cases the final protective coats of wax or UV protection have been recently applied and can take 10-14 days to completely dry in my humid environment. If the painting you purchased requires additional drying time before shipping, I will communicate that with you. Thank you for understanding.
I ship USPS Priority Mail or Fed Ex for most artwork. 3 day Priority Mail takes about 5-6 business days from Hawaii. I have no control over the extended shipping time. Thank you for understanding.
Your painting will be insured for its full value even if you used a code at checkout. At this time all domestic shipping including insurance is free.
I ship internationally in some cases. Please contact me here for a quote on international shipping for the painting you are interested in. Please understand international packages may be charged additional border fees, handling fees and duties depending on the country.
Can I pick up my work at your studio?
Yes, absolutely! I welcome studio visits for picking up work in person, or seeing work that is available or in progress. I live and work on the east side of the Big Island. Please contact me here to arrange a good time and for directions.
Will my artwork need framing?
Most artwork is on a cradled birch wood panel and is ready to hang. The sides are painted in a neutral color, or in some cases sanded and stained a natural wood. Even though cradled panels are ready to hang, I recommend framing artwork in a style that bridges the painting with your home or business environment.
Some paintings are on an un-cradled birch panel. These will need to be framed before they can be hung. I recommend a floating frame which will not cover the edges of the painting.
I ship a few items already framed. Please read the product description carefully.
Do you accept returns?
I feel confident that you will love your original work even more in person.
If you need to return your purchase for any reason, you have 15 days to contact me and arrange a return. Returns made without contacting me first will not be accepted. You will be responsible for non refundable return shipping to Hawaii and insurance for the full value of the painting. When I have received the painting, I will refund your original form of payment minus a 10% restocking fee.
Prints, cards, or other made to order items are not eligible to be returned.
How does copyright work in the US?
The artist retains all rights to the artwork for their lifetime including the image of sold original paintings, prints, digital, and commissioned work. The artist owns all reproduction and publication rights. The Collector may not reproduce the artwork in any way. The Collector has the right to display the artwork in their home or business.
Without express written permission it is illegal to reproduce any artwork in any size for any reason including artwork the Collector purchased.
In some cases I will allow a Collector to purchase rights to my work in addition to the cost of the artwork.
Please contact me here if you are interested in licensing or purchasing full or partial rights to my artwork.
Do you ever sell prints of your work?
I am primarily focused on producing and selling original works of art.
I have an Etsy shop, RaRa Encaustics, which offers a few high quality prints, stickers, and cards. The link is here. Additionally, at this time a few high quality art prints are available though Saatchi Art, click here for more information.
Do you accept commissions?
Not at this time.
Tell me more about your charitable activities.
I think it is important to maintain an abundant and generous posture for both creativity and community to flourish. With every purchase of my work I donate a percentage, usually around 10%, to charity.
Here are some of the organizations, animals, and people you have helped with your purchase:
Additionally, I sometimes take on art or design projects for worthy organizations. Work I have done pro bono or donated to have included:
Child and Family Service
If you have a project you would like me to consider please contact me here.